Tag Archives: talent

5 things you never want to hear at your hospital

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On the journey toward value-based healthcare, health systems are facing stiff competition. Consumers’ costs are going up, their expectations are higher and they’re not afraid to comparison shop when it comes to their health and wellness. Add nontraditional healthcare channels like pharmacy and grocery into the mix, and the battle for market share becomes even more crowded.

“To compete in a retail-driven healthcare market, health systems need to take a customer-focused approach to attract and retain both customers and top talent,” said Vicki Eickelberger, Managing Director at Big Red Rooster, a JLL company. “Creating experiences that connect with customers and their needs has been a strategic premise of successful retailing for decades.”

Healthcare is expensive, messy and fraught with emotion. Gaining customers’ trust requires a care-centered brand fueled by strong culture and service standards. If you’re hearing any of the negative statements below within the walls of your health system, reconsider your brand experience.

“I’m lost.”

Hospitals play host to patients, caregivers, visitors and other guests, meaning there’s a need to build out multiple customer experiences within the same environment. It’s the reason many systems have tapped a Chief Experience Officer, and why OhioHealth turned to Big Red Rooster for an easy and intuitive wayfinding system.

big red rooster

After interviewing stakeholders to understand needs and desired outcomes, Big Red Rooster journey mapped each audience’s experience to identify the best placement of branding and signage. Prioritizing simplicity and projecting a sense of calm, public spaces became uplifting landmarks that oriented people efficiently. That consumer-centric filter has extended across the system’s culture, process and design, resulting in valuable continuity across ambulatory, outpatient and pharmacy sites.… Read More

Chicago 2025: In the shared economy, do you know who your customer is?

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Spoiler alert. In the shared economy, everyone’s customer is the end user. The knowledge worker, the talent, the Millennials, whatever you want to call it. At Chicago 2025, JLL Chicago’s marquee event held earlier this month, we heard from some of the industry’s top thought leaders on how they’re navigating the shared economy’s major changes to the way we operate.

shared economy

Panelists John Gavin, Andrea Zopp and Chris Kelly

The No. 1 thing tenants talk about is talent, said World Business Chicago president and CEO Andrea Zopp, which is positive news for Chicago. We’re drawing college graduates at a higher rate than our comparable cities because people are looking for quality of life, affordability and a wide variety of housing options to evolve in an urban environment. And what talent wants is driving both major business decisions and major municipal ones, like Chicago’s investment in Divvy, our bike share program. All employers want is the ability to compete, and Chicago’s diverse economy, connectivity, access to transit, and quality of neighborhoods are all formidable tools for their arsenal. Expect forward-thinking initiatives like the planned express train to O’Hare to go a long way in attracting and retaining our major corporate occupiers.… Read More

Chicago 2025: The world will never move this slowly again

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Hundreds of industry leaders joined JLL Chicago to discuss Chicago 2025 and the shared economy. Transforming industries and challenging traditional business models, shared economy giants from Uber to WeWork have also become daily staples for all of us.

Chris Kelly

Chris Kelly, co-founder and president of Convene, a New York-based “workplace-as-a-service” platform and provider that expanded into Willis Tower last summer, kicked off the big event with a keynote. We’re on the cusp of a new paradigm, which will redefine the form and utility of office buildings. Seeing as office building design hasn’t changed since the turn of the century, the shared economy lifestyle is posing unique challenges for developers and owners alike.

The world will never move this slowly again. Knowing that two of the world’s largest economic forces, the shared economy and technology, have yet to make their mark on real estate’s dominant design, Chris shared some key predictions in building the office towers of the future:… Read More

Why tech employers are freaking out about the Chicago market

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tech employment

While unlimited soup, salad and breadsticks is a universal truth at any Olive Garden, an unlimited supply of engineers is not a guarantee in a hot tech market like Silicon Valley. That’s why the most agile and bottom-line-minded tech firms have turned to Chicago to find their next tech talent, whether their need is a half dozen or several hundred of the best and brightest.

“We want to tap into the Chicago market. We’re excited about the tech talent there—the new grads, people returning home because it’s such a livable city,” Foursquare senior vice president of engineering Matt Kamen recently told Crain’s Chicago Business.

While Foursquare is starting to hire just a half-dozen engineers locally, enterprise demand for its location data underscores a high-growth and more diversified future for the New York-based business. Foursquare looked at other up-and-coming markets, from Toronto to Austin, but we can guess one big reason Chicago won—tempered wage growth.… Read More

Why move your headquarters? Top CEOs speak out

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While corporate real estate strategies are definitely one-size-fits-one, headquarters relocations seem spurred by surprisingly similar reasons. We wouldn’t call this kind of groupthink a bad thing, rather a natural reaction to a global demographic shift. You can’t ignore more than one million people moving into cities every week.

We analyzed the corporate press releas es associated with Chicago’s 32 headquarters relocations since 2008, paying close attention to quotes from each CEO. These leaders have waxed philosophic, strategic, straight up practical and everything in between in their commentary, offering a glimpse into larger pushes for organizational change and innovation.

Our word cloud above sizes words based on how frequently they’ve been used by CEOs. Roll your mouse over each word to see a sample quote and we’ll dig into the top reasons for moving below.… Read More

The Illinois Budget Challenge: Your questions, answered

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Yesterday in Springfield, the Illinois House of Representatives voted to override a veto by Governor Bruce Rauner and to pass a budget that includes spending reductions and state income tax increases. This measure gives the State of Illinois its first formal budget in three years.

The good news

Passage of this budget provides some level of certainty for the companies and individuals that have been delaying decisions based on the state’s spending and taxation proposals. It also provides rating agencies with a better understanding of the state’s plan for meeting its financial obligations.

The tax news

Effective July 1, 2017, individual income taxes will rise from 3.75 percent to 4.95 percent. Corporate income tax rates will increase from 5.25 percent to 7 percent. These increases represent a 33 percent jump in personal and corporate income taxes for Illinois residents and companies.

What will happen to the commercial real estate market in this new environment?

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