Tag Archives: Millennial

Chicago 2025: In the shared economy, do you know who your customer is?

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Spoiler alert. In the shared economy, everyone’s customer is the end user. The knowledge worker, the talent, the Millennials, whatever you want to call it. At Chicago 2025, JLL Chicago’s marquee event held earlier this month, we heard from some of the industry’s top thought leaders on how they’re navigating the shared economy’s major changes to the way we operate.

shared economy

Panelists John Gavin, Andrea Zopp and Chris Kelly

The No. 1 thing tenants talk about is talent, said World Business Chicago president and CEO Andrea Zopp, which is positive news for Chicago. We’re drawing college graduates at a higher rate than our comparable cities because people are looking for quality of life, affordability and a wide variety of housing options to evolve in an urban environment. And what talent wants is driving both major business decisions and major municipal ones, like Chicago’s investment in Divvy, our bike share program. All employers want is the ability to compete, and Chicago’s diverse economy, connectivity, access to transit, and quality of neighborhoods are all formidable tools for their arsenal. Expect forward-thinking initiatives like the planned express train to O’Hare to go a long way in attracting and retaining our major corporate occupiers.… Read More

Chicago 2025: The world will never move this slowly again

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Hundreds of industry leaders joined JLL Chicago to discuss Chicago 2025 and the shared economy. Transforming industries and challenging traditional business models, shared economy giants from Uber to WeWork have also become daily staples for all of us.

Chris Kelly

Chris Kelly, co-founder and president of Convene, a New York-based “workplace-as-a-service” platform and provider that expanded into Willis Tower last summer, kicked off the big event with a keynote. We’re on the cusp of a new paradigm, which will redefine the form and utility of office buildings. Seeing as office building design hasn’t changed since the turn of the century, the shared economy lifestyle is posing unique challenges for developers and owners alike.

The world will never move this slowly again. Knowing that two of the world’s largest economic forces, the shared economy and technology, have yet to make their mark on real estate’s dominant design, Chris shared some key predictions in building the office towers of the future:… Read More

Today’s contact center credo? Keep calm and multitask

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contact center

Ever tried to contact a Millennial? You probably had better luck via text or email than a traditional phone call. Their changing preferences aren’t just impacting etiquette—they’re changing the contact center industry and creating jobs.

“Contact center employees have always required a customer service mindset,” JLL Senior Vice President and Contact Center Practice Group lead Kyle Harding told GlobeSt.com. “But today’s contact center employees also need to be skilled users of technology.”

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Chicago Tech Series Part 5: Space as a recruitment tool

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A center of industry innovation with a high concentration of companies, ideas and talent, Chicago is a tech hub that will maintain its resilience and employment growth through the next cycle and beyond.

That’s because it’s not just startups after the 25-year-old whiz software developer. Big enterprise users from the Fortune 500 on down are challenging tech, both name-brand and early-stage, to attract millennial brainpower. Take IMC, a fast-growing trading firm JLL Managing Director Matt Carolan and Senior Vice President Phil Geiger expanded to 78,000 square feet in Willis Tower earlier this year.

tech employment

Phil Geiger and his kids showing off some JLL spirit

“IMC is battling it out with the Googles, Facebooks and LinkedIns of the world for top tech talent,” Phil said. “Like companies across the spectrum, they secured market-leading space as a big component of their recruitment strategy.”… Read More

Chicago Tech Series Part 1: Behind the numbers

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JLL Research’s recent technology office outlook revealed incredible opportunity in the Chicago tech sector and we’re here to look behind the numbers.

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Oh beautiful, for spacious offices: Expanding leases speak to market strength

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Here’s some exciting office market news before your July 4th long weekend. Both the Chicago CBD and suburbs finished Q2 with a flurry of deals. In fact, since Q3 2014, more than 60 percent of 20,000-plus square-foot leases in both submarkets have been expansions.
CBDandSuburbsExpansions
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