Tag Archives: Kyle Harding

Today’s contact center credo? Keep calm and multitask

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contact center

Ever tried to contact a Millennial? You probably had better luck via text or email than a traditional phone call. Their changing preferences aren’t just impacting etiquette—they’re changing the contact center industry and creating jobs.

“Contact center employees have always required a customer service mindset,” JLL Senior Vice President and Contact Center Practice Group lead Kyle Harding told GlobeSt.com. “But today’s contact center employees also need to be skilled users of technology.”

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