Monthly Archives: June 2018

How Rogers Behavioral Health serves thousands around the country

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Rogers Behavioral Health was founded more than 110 years ago by Dr. Arthur Rogers, a mental health pioneer committed to providing quality healthcare for those suffering from mental illness. One of the country’s largest independent behavioral health systems today, Rogers has expanded nationally beyond its main hospital in Oconomowoc, Wisconsin, now annually serving more than 16,000 adults, teens and children across the system. With an eye on pursuing more strategic, data-driven expansion, Rogers connected with our team in summer 2017.

Click below for our Project Profile on Rogers Behavioral Health, an organization that provides thousands of people a place to turn when struggling with mental illness or addiction.

Rogers Behavioral Health

Armed with our proprietary portfolio analytics tool, demographic data and a firm grasp of their business, we caught Rogers’ attention and began building a relationship as the health system’s single source of real estate expertise.
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Will robots overtake humans? The Changing Landscape of Industry 4.0

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changing landscape

Welcome to episode 15 of Real Time, JLL Chicago’s industrial podcast. In this special post-event episode, the team recaps JLL Chicago Industrial’s recent client event, “The Changing Landscape of Chicago Industrial Real Estate,” held at Chicago’s first innovation center for physical product development and manufacturing, mHUB. Prognosticating on the future of supply chain, our all-star panel of industrial pros included:

Hosted by: Industrial market research experts George Cutro and Chad Buch


Listen to this podcast with the player above or click here. Also be sure to read our event recap below.

Download event report | Post to LinkedIn | Podcast archives | SubscribeRead More

5 things you never want to hear at your hospital

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On the journey toward value-based healthcare, health systems are facing stiff competition. Consumers’ costs are going up, their expectations are higher and they’re not afraid to comparison shop when it comes to their health and wellness. Add nontraditional healthcare channels like pharmacy and grocery into the mix, and the battle for market share becomes even more crowded.

“To compete in a retail-driven healthcare market, health systems need to take a customer-focused approach to attract and retain both customers and top talent,” said Vicki Eickelberger, Managing Director at Big Red Rooster, a JLL company. “Creating experiences that connect with customers and their needs has been a strategic premise of successful retailing for decades.”

Healthcare is expensive, messy and fraught with emotion. Gaining customers’ trust requires a care-centered brand fueled by strong culture and service standards. If you’re hearing any of the negative statements below within the walls of your health system, reconsider your brand experience.

“I’m lost.”

Hospitals play host to patients, caregivers, visitors and other guests, meaning there’s a need to build out multiple customer experiences within the same environment. It’s the reason many systems have tapped a Chief Experience Officer, and why OhioHealth turned to Big Red Rooster for an easy and intuitive wayfinding system.

big red rooster

After interviewing stakeholders to understand needs and desired outcomes, Big Red Rooster journey mapped each audience’s experience to identify the best placement of branding and signage. Prioritizing simplicity and projecting a sense of calm, public spaces became uplifting landmarks that oriented people efficiently. That consumer-centric filter has extended across the system’s culture, process and design, resulting in valuable continuity across ambulatory, outpatient and pharmacy sites.… Read More

The doctor is in…the mall?

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As consumerization pushes health systems closer and closer to their patients, we’re seeing healthcare emerge as an opportune tenant for retail landlords with big box vacancies.

consumerization

JLL’s healthcare experts: Greg Gerber, Sarah Cogswell, Sylvia A. van Loveren and Scott Merz

“There’s been a big push by retail landlords to try and attract medical tenants to diversify their portfolios, many of which have been struggling to adapt to the changing nature of retail,” JLL Senior Vice President Sarah Cogswell said at a recent RE Journals’ event.

The challenge is catering to the specifics of healthcare tenants. Landlords are used to retailers that have their specs down to a science, a repeatable façade and the ability to take over a building and make it their own.… Read More