Evolving consumer behaviors pose challenges for retail supply-chain management

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As the high-tech revolution continues to accelerate, consumers have completely changed how they shop and what they expect from retailers. As a result, retail supply chain management has become an increasingly challenging endeavor.

For example, with the lines blurring between the various retail channels — bricks-and-mortar, catalog/call center, traditional web, mobile web and social media — retailers are now facing an increasingly precarious balancing act between stocking in-store or at the warehouse.

At the same time, though, consumers are also more and more willing to share huge amounts of information about themselves and smart retailers are harnessing this information to convert more sales and run their supply chains more efficiently.

 Jones Lang LaSalle’s supply chain/logistics/distribution experts have published a fascinating new white-paper entitled “Retail 3.0: the evolution of multi-channel distribution” that explores these and a variety of other changes in commerce and technology.

Click here to download a copy of the report, which was just released earlier this week.

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